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Morrisons' Lifeline Doorstep Delivery Service for the Vulnerable and Tech-Averse


Morrisons' Lifeline Doorstep Delivery Service for the Vulnerable and Tech-Averse

Morrisons are still offering a doorstep delivery of essential food items for those people unable to visit a store or use online services.


Back during the pandemic, Morrisons introduced a Doorstep delivery Service, which was designed for those customers who were unable to get into stores or who may have been self-isolating.


The pandemic is over, thankfully, however, Morrisons do still offer this service for those customers who aren't able to get to stores and who, for whatever reason, aren't able to use the internet, or perhaps dont have access to the internet, to place an order for delivery on the Morrisons website.


This is a handy resource for customers who struggle to get to stores and have to rely on others to shop for them.


Those customers wishing to make use of this service need to call 0345 644 6111 and select option 1 where they'll be helped to register for the service.  They'll need to register a credit or debit card during registartion and once thats been done they'll be able to start using the service whenever they'd like.


To order, the customer needs to call 0345 644 6111 and select option 5 and they'll then be able to speak to a member of the customer service team and place an order for what they need. They do get to speak to a real person, rather than some kind of Ai or computer service, which is far less stressful for those people who dislike this type of technology, and like to be able to speak to somebody understanding and reactive to their needs. There is a more limited selection of items available than the main website, but it covers the essentials.


The credit/debit card they gave when they registered will then be used to take payment, so the customer won't need to worry about giving card details again.


Delivery was free for the elderly/ vulnerable during the pandemic, but is now chargeable at the same charge paid by online customers, which, depending on what day and time slot you choose, normally this charge is between £1.50 and £6.50.


There is a minimum order value of £25 for using this service, which is a convenient amount for those customers who may not normally order larger volumes.


It's a great way for someone to be able to order foods without paying more for the products they purchase from rival food delivery companies such as Deliveroo, Just Eat, Uber Eats etc, as Morrisons doesn't increase the cost of the products to cover the fees charged by the other delivery companies to the retailer, as their processing and delivering the order themselves.


Why am I writing about this service? I worked for Morrisons during the pandemic and know first-hand, as someone who helped deliver the orders, that this service made all the difference to the customers unable to get to a store, and it is still a great way for vulnerable people, and those who can't use the internet to be able to benefit from a food delivery, plus it's much cheaper than relying on more expensive services for deliveries or local convenience stores with inflated prices, which hurts the wallets of those customers who have little choice to where they can shop.



Customers wanting a delivery of the essentials such as milk, bread, butter, vegetable and other staple products could consider the Milk & More service. It's the old-fashioned milkman type service, which, being open, isn't always the cheapest way to buy the products, but is something I've made a lot of use as I can receive 3 deliveries a week if needed, and is really convenient as you can set up regular deliveries of what you need, or order adhoc, and the order will be delivered overnight and there's a lovely nostalgic feeling of waking up, going to the door and you have milk, juice and bread on the doorstep waiting for you!


If you would like to try the service, use our referral link, and it will give you a £5 saving off a £10 order if you use the promo code - RZVJ0C There is no requirement to place any further orders if you don't want to.




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